Cancellation Policies

GENERAL CANCELLATION POLICY:

Due to causes attributable to the LESSOR

If the service cannot be provided, the following refund or rescheduling policies shall apply:

In the event the vessel becomes unavailable due to damage, mechanical failure, or any matter under the responsibility of the LESSOR that prevents departure, the LESSEE may choose one of the following options:

a) Reschedule the service to a new date of their convenience, subject to availability;
b) Substitute the vessel with another available vessel; or
c) Request a full refund of the amount paid.

In the event of weather conditions that prevent departure due to an official advisory issued by SINAPROC (National Civil Protection System of Panama), the service may be rescheduled to a new date subject to availability. No refund shall apply in such cases, as they constitute force majeure beyond the control of the LESSOR.

Due to causes attributable to the LESSEE (including force majeure reasons)

With a minimum prior notice of three (3) weeks before departure to the LESSOR, the LESSEE shall have the right to RESCHEDULE (NOT TO RECEIVE A REFUND) the service to a new date of their convenience, subject to vessel availability.

The LESSEE shall be entitled to request a full refund only if the cancellation is made within the first seven (7) days following the date of booking, provided that the charter is scheduled for a date later than those seven (7) days.

If the charter is scheduled within five (5) days from the date of booking, no refund shall apply; only rescheduling to another available date shall be permitted, subject to confirmation by the LESSOR.

Cancellation Policy – Catamaran 47' and Catamaran 54' Aquila

If the client cancels the service at least seven (7) days prior to the charter date, a penalty of fifty percent (50%) of the amount paid shall apply.

If the cancellation is made less than seventy-two (72) hours prior to the charter date, no refund shall apply, as such cancellation limits the LESSOR’s ability to offer the date to another client.

Rescheduling

If the Client requests to reschedule the charter date less than seventy-two (72) hours prior to departure, an additional charge of twenty-five percent (25%) of the total rental value shall apply.

Rescheduling shall be subject to vessel availability and the rates in effect for the newly requested period. Original rates are not guaranteed for rescheduled dates.

Cancellation Policy – Yacht 35' Cabo, Yacht 47' Rapport, Yacht 47' King Fish, Yacht 55' Hatteras, Pirate Ship, Catamaran 37', and 30' Speedboat

All cancellations must be made at least thirty (30) days prior to the tour date to receive a 100% refund of the amount paid to date.

If cancellation is made between twenty-nine (29) and fifteen (15) days prior to the tour date, the service may be rescheduled, but no refund shall apply.

If cancellation is made fifteen (15) days or less prior to the tour date, all amounts paid up to that time shall be forfeited.